Spec: Question 01 Does this replace our salesperson's judgment?
No. The agent collects missing facts and applies only the fit and routing rules your team approves. Your salesperson still handles ambiguity, builds trust, and decides whether an unusual or valuable opportunity fits. The call gives that person a more complete record. It does not sell or make judgment calls for them.
Spec: Question 02 Who actually makes the qualifying call?
A US-based Lead Care agent, trained on your trades, your pricing range, and your service area. The call runs about fifteen minutes and covers only what the record is missing: scope, timing, service location, and who is making the decision. The agent opens already knowing where the lead came from and what the homeowner researched on your site.
Spec: Question 03 Will the agent quote a price or run the appointment?
Never. A Lead Care agent asks questions and writes the answers back to the record. Pricing, financing, scope negotiation, the walkthrough, objections, and the close all belong to your salesperson. If a call starts turning into a real buying conversation, it goes to your person with the history attached.
Spec: Question 04 What information does Lead Intelligence use?
It can keep where the lead came from, what they viewed on your site, their form answers, CRM notes, project details, appointment changes, qualification answers, and later sales results together. An approved data append can add useful outside information to the lead record. The workflow uses only the information that is approved and useful for this job.
Spec: Question 05 What questions does the homeowner get asked?
We define them with your team. They stay short and limited to missing information that can change the next step, such as project scope, service location, timing, or another approved fit detail. If the website, form, CRM, or connected context already supplies a reliable answer, the agent should not ask for it again.
Spec: Question 06 What happens if the homeowner doesn't answer?
The system records the attempt and follows the approved no-response rule. That may mean a second attempt at a different hour, a salesperson task, or nothing further. It does not chase indefinitely, and silence alone does not make someone unqualified.
Spec: Question 07 Can website activity or outside data disqualify someone?
Not by itself. What the homeowner viewed and approved outside data can help your salesperson understand the opportunity. Turning down an appointment requires a clear rule your team approved and facts you can trust. Anything unusual, unclear, sensitive, or especially valuable goes to a person.
Spec: Question 08 What happens if the appointment or conversation changes?
Before routine follow-up runs, the system checks whether the appointment moved, the homeowner replied, a sales task is open, the homeowner can be contacted, or someone on your team is already working it. A reschedule changes the timing. A cancellation ends the workflow. Any reply stops automatic no-response messages and gives the salesperson the full history.