The people and process that keep important conversations from getting dropped.
Lead Care Team adds trained sales capacity around the conversations most businesses struggle to work consistently: discovery calls on new leads, reactivation outreach to stalled opportunities, and customer care after completed projects.
Protect closer time. Add real human capacity.
Most businesses don't have a technology problem. They have a capacity problem. The calls that matter most get delayed, skipped, or squeezed in between more urgent work.
Lead Care Team solves that by taking ownership of the conversations your closers shouldn't be handling themselves: first qualification calls, dormant lead reactivation, and post-project follow-up that drives reviews and referrals.
Three revenue conversations. One team.
Convert
Every inbound lead gets a real discovery conversation focused on fit, scope, budget, timing, and decision-maker status before it hits your closer's calendar.
- Inbound lead review
- Live discovery call
- Qualification summary and disposition
- Warm handoff with next step
Reactivate
Old leads, stalled quotes, and dormant customers get worked systematically through outbound calling and follow-up that most teams never have time to run themselves.
- Database review and prioritization
- Human reactivation outreach
- Structured follow-up cadence
- Qualified opportunity handoff
Multiply
After completed projects, we run the customer care conversations that surface issues early, generate reviews, and create natural referral opportunities.
- Post-project check-ins
- Review request conversations
- Referral asks that feel natural
- Customer feedback capture
From first inquiry to warmer handoff
What the Convert process looks like when a trained team owns the first conversation instead of your closer.
We review the inquiry source, service need, and any intake detail before making contact.
Step 1A trained Lead Care Agent speaks with the homeowner, asks the right questions, and qualifies the opportunity.
Step 2We identify scope, budget, timing, and decision-maker readiness before moving the lead forward.
Step 3Your team receives the context, qualification notes, and recommended next step before the closer ever steps in.
Step 4Your closer takes over with more context, less noise, and a prospect who has already had a real first conversation.
Step 5Built for operators, not software buyers
No hiring burden
You don't have to recruit, train, manage, or replace another internal role to cover this work.
Closer time protected
Your salespeople stay focused on the conversations most likely to close instead of juggling intake and follow-up.
Clear monthly visibility
You see what was worked, what opportunities were created, and where revenue is being recovered.
More consistent follow-through
Discovery, reactivation, and customer care happen because someone is explicitly responsible for them.
Scales with your volume
Whether you get 20 leads a month or 200, the service expands without turning into another management headache.
No long-term contract
Month-to-month engagement after onboarding. If it's not producing results, you can leave. We'd rather earn your business every month.