Everything you need to decide
Real answers to the questions business owners ask before, during, and after they start with Lead Care Team.
Getting Started
What to expect before you sign anything
How does the process start?
A discovery call, typically 30 minutes. We ask about your business, lead volume, verticals, and current process. If it looks like a fit, we walk you through the system and scope an engagement. No pitch deck, no pressure.
How long does onboarding take?
30 days from signed agreement to launch. That covers qualification framework development, team calibration, handoff standards, and the setup work needed to start the service cleanly.
Do I need special software already?
No. What matters most is having a workable way to track incoming leads, past opportunities, and completed customers. We can adapt to the tools you already use.
What information do you need from us to get started?
Your ideal client profile, service offering, pricing range, current lead sources, and the qualification context your team already uses today.
How Agents Work
The people behind the system
Are your agents US-based?
Yes. All Lead Care Agents are based in the United States. No offshore teams, no scripted call centers. Our agents are trained for professional, conversational engagement that represents your brand accurately.
Will the lead know they're talking to an outsourced team?
No. Agents introduce themselves as part of your team and operate under your brand. Scripts, tone, and vocabulary are customized to your company. In practice, clients rarely mention it in follow-up feedback.
How are agents trained on my business?
We build a custom knowledge base during onboarding that covers your services, pricing framework, ideal client profile, and common objections. Agents train on this before going live. It's updated as your business evolves.
What happens when an agent doesn't know the answer?
Agents are trained to acknowledge the question and commit to a specific follow-up rather than guess. They escalate accurately so the right person on your team closes the loop. No improvised answers on sensitive topics.
Discovery and Qualification
What we handle before your closer takes over
What channels do you cover?
Phone inquiries, web leads, past estimates, dormant prospects, and post-project customer follow-up. The exact mix depends on which part of the service we're running for you.
What does 'qualified' mean to you?
A qualified lead is one where we've confirmed fit, scope, timing, budget range, and decision-maker status well enough for your closer to step into a more informed sales conversation.
Do you replace my closer or salesperson?
No. We protect closer time by handling the discovery, reactivation, and customer care conversations that usually crowd out your team's best selling time.
What happens if someone is not ready yet?
Some people are closed out as poor fit. Others are marked for later follow-up, reactivation, or a better-timed next step. The point is to keep your closer from spending live selling time figuring that out from scratch.
Reactivate and Multiply
Beyond new inbound: the full system
How old can a dormant lead be and still be worth working?
That depends on the business, but there's usually recoverable value in stalled estimates, old opportunities, and dormant customers if the outreach is prioritized intelligently instead of blasted all at once.
Won't reactivation annoy people?
It can if it's handled badly. Our approach is human, relevant, and paced. We're reopening a conversation, not spamming a list.
How does the referral and review work actually happen?
We reach out after completed projects, make sure the customer is genuinely satisfied, ask for the review while the experience is still fresh, and open the door to referrals in a way that feels natural.
What does customer care mean in your model?
It means checking in after the work is done, catching problems early, creating opportunities for reviews, and turning satisfied customers into a more active referral source.
Pricing and Contracts
What you pay, what you get, and what happens if it doesn't work
What does Lead Care Team cost?
The service starts at $1,995/month plus a one-time setup fee. Final pricing is based on volume and scope. We discuss that transparently on the discovery call before any commitment.
Is there a long-term contract?
No. Month-to-month after onboarding. We want to earn the relationship through results, not force it through contract length.
What's the guarantee?
If the service is clearly not being delivered at the level we agreed on in the first 30 days, we'll make it right. We'd rather solve the issue than hide behind fine print.
What happens if we need to pause or cancel?
Thirty days notice is all we ask. We keep the handoff clean and don't make exit harder than it needs to be.